I turn complex business problems into products people can actually use.
Henry Nguyen — Product Manager
I've spent my career working across operations, merchandising, and product — finding broken workflows, customer friction, and business problems, then helping turn them into better systems, integrations, and experiences.
Selected Work
01—04
Enterprise systems
Manage Cost
Rebuilding how suppliers and merchants managed product cost.
30% fewer SKUs offline due to competitiveness
Systems integration
Extend Warranty Integration
Replacing a manual warranty process and uncovering millions in historical exposure.
~$2.3M exposure identified · +30% attachment rate in living room & bedroom furniture
Customer experience
Angi Services
Bringing assembly services directly into the shopping journey.
~10% monthly attachment rate when combining eligible orders and items after launch
Product strategy
Compliance Navigator
Using public regulatory data and AI-assisted development to replace paid leads and reduce a compliance research bottleneck.
9,000+ NJ regulatory and licensing PDFs in the prototype source set
Experiments & Builds
Side project
Digital commerce
KRÜGEAR Digital Experience
An interactive ecommerce concept exploring product storytelling, mobile discovery, and future commerce direction.
Interactive ecommerce concept · Mobile-first prototype