Henry Nguyen

Managed B2B cost and pricing tools and coordinated service integrations across customer, partner, and internal systems.

• Led major work across Manage Cost / Supplier Oasis, Extend, and Angi services.
• Evolved a limited supplier cost-change workflow toward a decision-support workspace; partner engagement increased and competitiveness-related offline SKUs fell 30%.
• Discovered approximately $2.3M in first-cost exposure across roughly seven years of warranty-covered orders without a reliable reimbursement and recovery workflow. This was exposure identified, not money recovered.
• Led Extend integration work across the shopping and post-purchase journey and the teams supporting it. Shipping protection reached 100% of physical products; product-warranty eligibility reached roughly 87% of SKUs.
• Stopped an auto-opt-in shipping-protection test after roughly four days when it showed an approximately $700K GMS decrease. Attachment increased 30% in power categories including living room and bedroom furniture.
• Led the Angi service journey across product discovery, purchase, scheduling, support, finance, partner integration, and launch. Identified and resolved an approximately $200K legacy referral reconciliation gap.
• Changed the Angi scheduling design after analysis found more than 50% of orders missed the estimated delivery date. Improved Supply Chain logic reduced date inaccuracies by roughly 30%; service was then booked two days after expected delivery with customer rescheduling available.
• Post-launch Angi attachment was approximately 10% month over month for eligible orders and items.

Worked closer to suppliers, assortment, and the commercial decisions behind the catalog.

• Managed patio shades and heaters across supplier assortment and business performance.
• Maintained regular partner management with roughly 12 partners and monthly calls.
• Led assortment expansion and OKR-driven work.

Worked directly with partner operations, fulfillment performance, and the consequences of broken workflows.

• Improved same-day fulfillment from 35% to 76%.
• Supported 42 partners and three internal teams.
• Reduced Zone 8 shipping by 19% while maintaining less than 1% late and cancelled performance.